NHS England said checks were being carried out. Our rating of services went down. Originating in the 11th century, it was rebuilt in the 12th and 16th centuries as a parish church . Nobody should have to go through what we have been through.. The rising cost of living pressures can affect any one at any time. [9] Matt Hancock, the Secretary of State for Health and Social Care requested an independent review into the treatment of whistleblowers at West Suffolk Hospital. This week the Guardian further revealed that the trust had spent more than 2,500 on handwriting and fingerprint experts after demanding samples from staff. We did this to gain the views of people who received care and treatment, people who visited the hospital or worked there. Visit website. During this inspection it was evident that the trust had an established staff base that was proud to work at the hospital. They were also angered when Hancock failed to respond to concerns about the trusts treatment of staff. Inspection Report published 11 April 2014 for West Suffolk Hospital - PDF - (opens in new window), Published People told us they were offered enough food and drink. 01284 713000. People spoken with were all complimentary about the staff across the hospital. The service did not always minute meetings or produced minutes that lacked in detail. We are extremely busy in our emergency department so please use our services wisely. West Suffolk NHS Foundation Trust (WSFT) provides hospital and community healthcare services and is an associate teaching hospital of the University of Cambridge. The NHS trust that runs the hospital in Bury St Edmunds thanked both of them for their "dedication and leadership". Ward G9 - Fornham Ward. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: It was due to be completed in April 2020, but it has yet to be published. Within the maternity service there was a lack of consistency in the effectiveness of the care, treatment and support that people received. 10-102 Clinical Sciences Building, University of Alberta, Edmonton, Canada, You can also search for this author in Christine Outram MBE was commissioned by NHS Improvement to carry out an independent review into the events arising from the letter and the hospital's handling of the affair. Arrangements were not in place for oversight of local audits, two audits we saw did not have action plans assigned to them. People we spoke with told us that they were well informed regarding their treatment and care. Outram said that rather than seeing the incident as a red flag event about patient safety, the trusts executives saw it as a malicious attempt to undermine colleagues and launched a highly flawed investigation to find the culprit. Join the Library Systems for audit and documentation records and consent were not embedded or monitored effectively. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care. Ward F7 - Acute Medical Unit. This page requires that Javascript is enabled in your browser! west suffolk hospital jobs in Bury St. Edmunds. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. Senior critical care staff had developed a robust five-year service plan in collaboration with unit staff, which was further evidence of the cohesive and supportive work culture we found. The trust should ensure that the nutrition, hydration and toileting needs of patients are met when recovery is utilised as a step down area from CCU. In the maternity service there had been a previous bullying culture that was beginning to decline. In an urgent inquiry the accuracy of a statement by West Suffolk hospital will be examined after the Guardian revealed in December it had demanded fingerprints and handwriting samples from. (modern). Secretary of State for Health and Social Care, https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/, "Doctors at West Suffolk hospital 'too scared' to report safety issues", "Anonymous letter prompts police inquiry into hospital death", "West Suffolk Hospital faces inquiry after 'witch-hunt' for whistleblower", "Inquest finds West Suffolk Hospital mistakes were contributing factor in Bury St Edmunds mum's death", "West Suffolk hospital faces fresh questions over whistleblower tipoffs", "Hospital whistleblower raised alarm over doctor seen injecting himself", "West Suffolk Hospital rated as 'outstanding', Royal London Hospital for Integrated Medicine, National Hospital for Neurology and Neurosurgery, University College at Westmoreland Street, Walton Centre for Neurology & Neurosurgery, Royal National Hospital for Rheumatic Diseases, Robert Jones and Agnes Hunt Orthopaedic Hospital, https://en.wikipedia.org/w/index.php?title=West_Suffolk_Hospital&oldid=1145507914, Short description is different from Wikidata, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 19 March 2023, at 14:03. [2] It became the Suffolk General Hospital in 1902 and the West Suffolk General Hospital in 1929. Services did not always meet peoples needs. First for information. 540 talking about this. new. Investigation and disciplining of possible whistleblowers is still continuing. Problems escalated when the self-injecting doctor was involved in the treatment of Susan Warby, who died in August 2018 after an operation at the hospital, which is widely used by constituents of the former health secretary, Hancock. It therefore seemed an appropriate site for study for one charged with responsibility for developing computerized hospital information systems. The trust should ensure appropriate senior staffing support to promote patient safety, including midwifery support in the management of complex cases on labour ward, appropriate supervision for high dependency patients and appropriate level of supervision within outpatients. Services had enough staff to care for patients. This reflected the JBDS guidelines regarding the administration of 10% glucose solution when blood glucose was less than 14 mmol/L on FRIII, but also advised the administration of 20% glucose solution if blood glucose was to fall below 6 mmol . [10] The inquest concluded in September 2020 making serious criticisms of the management of the Intensive Care Unit. the service is performing badly and we've taken enforcement action against the provider of the service. I have had a good choice offered to me.' However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. [3], After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. To read our full report please follow the link. The trust should consider developing strategic planning arrangements including action plans to achieve service goals, a performance dashboard for childrens services and a comprehensive transition policy to help all teenage patients adjust to adult health services. We did not inspect at the other locations as they only offer outpatient services at these sites. Staff across all five services inspected treated patients with compassion, kindness, dignity and respect. View Accessibility Symbols. We carried out this unannounced focused inspection to follow up on the issues we identified in our 2019 inspection. In his statement he said: Sadly, questions still remain about whether Sue could have survived if these errors had not been made, and I will continue to seek answers in relation to this., He added: The one positive to come out of all of this is the changes that have been put in place to protect future patients and prevent future incidents. The trust should review the succession planning and development for staff in seconded or interim roles within the maternity service. You may search our catalogue and those of other health libraries within the East of England via our Open Public Access Catalogue (OPAC). He declined to give details. But he asked the coroner to seek expertise from an independent witness, because all the witnesses called to the inquest so far worked, or had worked, at WSH. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. 1 year membership available to anyone not in the above categories. The Care Quality Commission (CQC) carried out a comprehensive inspection between 8 and 10 March 2016. The service was frequently short staffed and had to rely on calling in staff from other areas to cover the labour suite and maternity ward. Salary: 33706.00 to 40588.00 a year Pro Rata Posted: 29/03/2023 Job Type: Permanent Closing Date: 04/05/2023 Staff Group: Nursing & Midwifery Registered Outram criticised the trust for failing to ask why the anonymous letter had been sent and instead focusing on who sent it. View on a map. At least one standard in this area was not being met when we inspected the service and. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. The trust should consider midwifery staffing and specialist midwives roles to support vulnerable groups. 8000 print books plus e-book packages. Many good ideas for improvement and innovation were from the junior, ward level staff. A woman died five weeks after bowel surgery in which there was a series of errors, an inquest has heard. There has already been a management clear-out at the trust in advance of the reports publication. The trust should ensure staff compliance, across all staff groups, with mandatory and statutory training requirements. West Suffolk NHS Foundation Trust is responsible for providing care to approximately 2,400 women during their childbirth experience. One person told us 'Staff treat me with respect and they talk to me politely. We also looked at a wide range of documents including policies, standard operating procedures, meeting minutes, action plans, prescription charts, risk assessments and audit results. We also spoke with a senior nurse and dietician in the trust. 20,270 - 21,318 a year. The. The service has a midwife who leads on bereavement and offers ongoing support to women and partners who have suffered a pregnancy loss. 01284 712 661. There was limited assurance about safety across all five services we inspected. West Suffolk hospital. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. Whilst mainly serving the population of Suffolk, WSFT also provides care for parts of the neighbouring counties of Essex, Cambridgeshire and Norfolk. A scathing 226-page report, by Christine Outram, chair of the Christie NHS foundation trust, found this tactic was extremely ill-judged and had a disastrous impact on staff morale and the reputation of the trust. In a letter to staff, seen by the BBC, West Suffolk NHS Foundation Trust's chief executive Dr Stephen Dunn made the announcement, but made no reference to the independent inquiry. Newmarket, Frances McClenaghan, a lawyer for WSH, told the inquest: The trust accepted at a very early stage that the incorrect fluids had been administered.. Review its Mental Capacity Assessment, Deprivation of Liberty Safeguards and EPARS policies to ensure they are compliant with law and reflect good practice. Ahead of the upcoming Bank Holiday strike, Steve Barclay took the Royal College of Nursing union into a high court showdown to call off the May 2 portion of their 48-hour strike. Susan Warby died aged 57 after an operation there in 2018. Education Centre 1st Floor. The maternity service has a number of specialist midwives. We spoke with 16 staff including ward managers and other staff in the nursing teams. However pockets of this still existed. 2023 Springer Nature Switzerland AG. [7] Senior staff expressed serious concerns that these efforts to identify a whistleblower might inhibit the future reporting of safety issues. Staff were proud to work at West Suffolk Hospital. In emergency and life-threatening cases continue to come forward as normal or call 999. They set up outreach clinics in GP premises and held telephone clinics so that patients could stay in their own surroundings. The incident contributed to the hospital in January 2020 becoming the first to be relegated by Care Quality Commission (CQC) inspectors from outstanding to requires improvement. They speak discreetly with me behind a closed curtain.' It is the seat of the Bishop of St Edmundsbury and Ipswich and is in Bury St Edmunds. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. to spend a sabbatical leave studying the developments within the Stockholm County health operations. The three wards where we spent most of our time were chosen as they had a high proportion of older people, as this was the focus of the dignity and nutrition inspection (DANI). West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ 01284 713 315 Visit website View Accessibility Symbols View photos View on a map Access Guide Show Easy Read Easy Read Print/Save as PDF Something changed? Review and ensure robust processes are in place to provide compliance with mixed sex accommodation regulations especially within CDU, critical care (in relation to level one patients) and recovery when it is utilised for stepdown from critical care. The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. Two months later, her husband Jon received the anonymous letter that highlighted concerns about her treatment and suggested questions about the role of a particular doctor should be raised. It became the Suffolk General Hospital in 1902 and the West Suffolk General Hospital in 1929. The arrangement of a linked funeral service for the wife of the deceased who could not leave the hospital. The official Facebook page for West Suffolk NHS Foundation Trust. [2] It was opened as the Bury and Suffolk General Hospital on 4 January 1825. Copyright 2023 Knowledge Anglia. Tens of thousands of the union's health workers were balloted on the offer. The hospital had not told the family about problems with Nunn's care before a whistleblower sent them a letter. The receptionist in ED providing CPR to a collapsed patient and summoning immediate assistance. The West Suffolk Hospital is located in Bury St Edmunds and was identified by the government as one which would need investment. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. We saw that managers showed clear leadership that all staff were expected to provide a high quality of care to people. The official Facebook page for West Suffolk NHS Foundation Trust. Visit website. View photos. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. Unfortunately, what happened here was the opposite.. Jon Warby says letter sent after wifes death also contained claims about second patient. Our last inspection took place in September and October 2019 and we were graded as 'requires improvement' overall. A culture where alleged bullying and intimidation of senior doctors is the chosen strategy by senior managers to silence whistleblowers concerned about patient safety.. 01284 713 046. People told us that staff answered call bells promptly and gave them the level of assistance they required. 01284 713112. Instead of taking up the concerns, Mills email was simply forwarded to trusts chief executive, Steve Dunn, who, with Bloomfield, summoned Mills to complain about her behaviour and accused her of trying to undermine the medical director. In emergency and life-threatening cases continue to come forward as normal or call 999. Network of 9 computers and study tables. Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. Book Title: The Stockholm County Medical Information System, Authors: Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, Series Title: had received continuing attention in the world scene. The porters display of respect for the transport of the deceased to the mortuary especially in respect of baby deaths. The trust should review its specialist palliative care service for medical staffing and provision of a seven day service, The trust should ensure that records management is secure and appropriate in all areas. Welcome to the West Suffolk NHS Trust Library. ", Find BBC News: East of England on Facebook, Instagram and Twitter. Dr Rinesh Parmar, chair of the Doctors Association UK, said: The witch-hunt for a whistleblower following the tragic death of Mrs Warby highlights a deep-seated toxic culture at West Suffolk hospital. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. Pink Floyd guitarist David . The virtual fracture team who were dedicated to ensuring diagnosis of fractures was not missed in the emergency department (ED). The BBC is not responsible for the content of external sites. West Suffolk Hospital Hardwick Lane Bury St. Edmunds Suffolk IP33 2QZ England. WSFT serves a predominantly rural geographical area of roughly 600 square miles with a population of around 242,000. Hinchingbrooke Hospital, which is of similar design, has. The provider used surveys to gather the views of people who used the service. We use cookies to give you the best online experience. On these pages you will find information, and links to websites that you will find useful during your employment with us. The service is provided by a team of consultant obstetricians who provide consultant presence on labour suite, supported by training grade doctors and midwives who work across the inpatient areas. Health Informatics, Over 10 million scientific documents at your fingertips, Not logged in St Edmundsbury Cathedral (formally entitled the Cathedral Church of St James) is the cathedral for the Church of England's Diocese of St Edmundsbury and Ipswich. We observed care, handovers/meetings and reviewed 11 sets of maternity records. focussed on the Danderyd hospital. The Library is located in the Drummond Education Centre to the rear of the site next to the Day Surgery Unit. [14], The Care Quality Commission conducted an inspection of West Suffolk Hospital between September and October 2019. Download a Map of West Suffolk Hospital. "Not all staff felt supported, respected or valued and some feared reprisals if they raised concerns," it added. 8000 print books plus e-book packages. The antenatal and postnatal ward F11 should review the practice of overnight stays for all partners on the ward. An A&E patient forced to wait over eight hours to be treated on the first day of the crippling nursing strike has begged Rishi Sunak to 'please, please, please, please, pay your staff fairly . West Suffolk Hospital is spending tens of millions of pounds making dangerous reinforced concrete planks in its main building safe. - 207.180.222.120. M22 Bury Bus Station - Nowton Estate - West Suffolk Hospital - Bury Bus Station Mulleys Motorways. Let's make care better together. Sign up to KnowledgeShare for regular personalised updates of the latest evidence according to your clinical and professional interests. In emergency and life-threatening cases continue to come forward as normal or call 999. We offer both choice of lead professional and place . But he also revealed that it contained allegations about the treatment of at least one other patient. Service operates Monday - Friday 7am until 7pm Haverhill to West Suffolk Hospital Adult return 8.00 Separate fares for villages, please enquire Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance To book simply call 01638 664304 The report was published on 30 January 2020. Please let us know if you agree to all of these cookies. Breeze 1 Bury St Edmunds Town Service Stephensons of Essex. The trust also offers outpatient and community services at Newmarket Community Hospital, Haverhill Health Centre, Thetford Healthy Living Centre, Stowmarket Health Centre, Sudbury Health Centre, Botesdale Health Clinic and Mildenhall Clinic. The trust should review the reporting of mortality and morbidity (M&M) discussions and learnings in surgery services to ensure consistent and effective documentation across the service. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We took into account the current ratings of services not inspected this time. Requires improvement Nursing Assistant - Band 2 - Emergency Department. The trust should ensure robust oversight of cancelled clinics and review theatre utilisation to support access to services and reduce patient treatment delays. 23 January 2018. Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ A widower who was sent a whistleblowing letter alleging surgical errors before his wifes death has expressed surprise that the hospital involved demanded that staff provide fingerprints to identify the anonymous sender. Permanent. Learn more about PALS To contact PALS at this hospital: phone 01284 712555 email pals@wsh.nhs.uk What patients say Latest reviews for West Suffolk Hospital. The report said this flawed and intimidating process damaged individual staff members and went against any semblance of an open culture in which staff were free to raise concerns. We provide acute hospital and community services for west. Two consultant pediatricians learnt hypnosis to reduce the need for sedation in children requiring MRI or CT scanning. We saw that clinical areas were kept clean and ordered. IP33 2EX, In At least one standard in this area was not being met when we inspected the service and Community maternity services are provided by four teams of midwives, as well as three continuity of carer teams. Any other browser may experience partial or no support. Police were called just after 6pm yesterday (Thursday, March 30), to reports of a three-vehicle collision on the eastbound carriageway, involving two lorries and a van, near Beyton. We spoke with executive and non-executive Trust Board members who told us about the framework for monitoring quality and safety of the service. Dunn, described as a brilliant leader by Hancock when he was health secretary, resigned in July. Cost of living. All people spoken with stated that they felt the hospital was clean. West Suffolk Hospital serves a population of approximately 275,000 people, over an area of roughly 600 square miles. We previously inspected maternity jointly with gynaecology so we cannot compare our new ratings directly with previous ratings. 115 structures damaged following EF-3 tornado in VB. It downgraded the trust's rating from "outstanding" to "requiring improvement". The inspection team included four Care Quality Commission (CQC) inspectors joined by a practising professional who was an experienced nurse manager. All rights reserved. Teamwork, compassion and dedication are helping our staff look after patients. 13 August 2013. Thank you, 2023 The Voluntary Network, All Rights Reserved, Covid Secure: All journeys are prebooked enabling us to restrict passenger numbers and maintain social distancing. The rising cost of living pressures can affect any one at any time. The trust should review the availability of staff with play specialist skills. Matt Hancock chats to Stephen Dunn, chief executive of West Suffolk NHS foundation trust, and the hospital's medical director, Nick Jenkins, in 2018. Is climate change killing Australian wine? Read our privacy and cookie policies. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. People could not always access services for assessment, diagnosis or treatment when they needed to. An inquiry into West Suffolk Hospital's handling of the affair is due to report imminently. Lecture Notes in Medical Informatics, DOI: https://doi.org/10.1007/978-3-642-93101-7, eBook Packages: The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . In some cases, you will be able to receive compensation for these costs later on . If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. 2023 BBC. 7 November 2011, Inspection Report published 2 August 2010 for West Suffolk Hospital - PDF - (opens in new window), Published We last inspected the maternity service between 24 September 2019 and 30 October 2019. Most populous nation: Should India rejoice or panic? Library Location. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding the service isn't performing as well as it should and we have told the service how it must improve. Trust performance against national audits was outstanding especially in the Sentinel Stroke National Audit Programme (SSNAP) and Myocardial Ischaemia National Audit (MINAP). The hospital trust spent more than 2,000 in 2019 commissioning fingerprint and handwriting experts in an effort to identify the author. Helen Edgar, 41, from Stowmarket, attended the West. HLG Nursing, part of Health Libraries Group, CILIP, East of England Electronic Library Management System, Josiah Richardson - Snr Library Assistant, Laura Wilkes - knowledge and Library Services Manager, Health Library & Information Services Directory, 2023 NHS England Workforce, Training and Education Directorate and the CILIP HLG. The inquest also heard that Warbys lung had been punctured during a procedure to insert a central line into her inner jugular vein. The service should ensure that risk scrutiny in governance meetings is robust and recorded so that there is assurance of management of risk. the involvement of one extraneous author representative of that market obviously had its appropriateness - in language. According to a 2018 board report, "ongoing structural issues", including corrosion, cracks and rust, were already identified at West Suffolk Hospital, built in 1973. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Staff told us that they relied on their clinical decision making when triaging women and that this meant decisions could vary from clinician to clinician. In 2012, the West Suffolk Hospital critical care unit introduced a protocol for the management of DKA. This meant that challenges were addressed quickly and efficiently. She urged it and other trusts to be avoid jumping to any conclusions that an individual raising concerns is simply making trouble. to spend a sabbatical leave studying the developments within the Stockholm County health operations. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. KnowledgeShare. The trust said it took full responsibility for the failings and apologised to the staff involved. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff.