Read the high heat porcelain enamel repair solution packaging carefully as some repair liquids require a longer drying and/or curing/bonding time. 3. There are instances where the panel can break from internal stress. I strongly disagree. If I want it fixed I need to look elsewhere. *rDiscountedPriceCent*, *Terms and conditions apply. Most importantly, they are only 24" wide. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Privacy Policy. He then realizes white paint was the wrong one and applies blue paint over it. Shop Target for Dutch Ovens you will love at great low prices. If your LG oven is not working, it is most likely due to an electrical failure. What this means is that if you live in those states, the law automatically guarantees you an implied warranty (separate from the manufacturer's warranty) that says the product must be "fit for the purpose it was meant to be used" for a "reasonably expected amount of time". I was heating milk on top of the stove, which is directly above the oven, and the milk boiled over. For chips and deep scratches . 0000015581 00000 n I had to contact them several times. Your concern focuses on a warranty or quality of goods/service dispute that is more appropriately pursued in civil court. We are paid commissions for purchases made through links in this post. Anyone on this thread have one to confirm or share experiences? So I have a 2007 kitchenaid with a blue speckled interior which caught on fire recently after heating to 500 degrees and has often given off black smoke and toxic fumes. By creating an account you agree to the Hunker, How to Remove Silicone Caulking From a Painted Wall. Repeat the Easy Clean process using sufficient water. Leave on for 5 mins. Immediately clean and splatters on the control panel with a damp cloth. It was not comforting to learn that I am not alone in this problem! I contacted Consumer Protection Ontario and their reply: Thank you for contacting Consumer Protection Ontario at the Ministry of Government and Consumer Services.We confirm receipt of your inquiry and have reviewed the incoming communication.We will not take action at this time for the following reason(s): Looks like we need to start a class action lawsuit against these companies. Selecting a checkbox will update the products displayed on screen. 0000011022 00000 n 0000004521 00000 n 0000004424 00000 n A few months after the last replacement, about a year ago, a bizarre thing happened. 0000000016 00000 n But I can't tell whether they actually changed it, or whether it's just a difference in the lighting when the photo was taken. Here is the fastest way to deep clean an oven using vinegar: You can also use two lemons to clean a blue oven: Can you use Easy-Off on blue porcelain oven? "It's a huge concern, because I don't want the little ones eating paint chips," she said. Lid knob is oven safe to 500 degrees Fahrenheit. After 20 minutes clean the inside of the oven by hand. I don't believe Miele puts stainless steel into their regular convection ovens. I thought you werent supposed to use oven cleaner and manually clean a self cleaning oven. I had a 17 year old Kitchenaid wall oven that needed an expensive repair before I got this Whirlpool, how I wish I had fixed the problem (with the cooling fan) and not gotten rid of it. The porcelain on the new one seems much darker. Samsung: will you replace my oven or refund my money? Copyright 1995-2023 All Rights Reserved. Expand All. After a long discussion Samsung finally sends someone out, they look confused. Add to Cart Where to Buy. Anyway the oven was replaced. On a heavily soiled oven, as more of the soil is burnt away during self clean, the more oil and grease that will escape the vent. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product. Burrito, Lg. Dry the chip/cracked area with a paper towel. Close the oven door and heat it to 100C for 50 minutes. Dozens of people say the sleek lining inside some ovens can chip off, sending blue porcelain flakes onto or near their food. My old KitchenAid has a hidden element, goes through an annual self-cleaning cycle, and still has intact gray speckled porcelain. Rinse the sponge and wipe the area again. My chipping is in the middle so it seems to have covered it over the years. 0000003938 00000 n Much less than electric though, and the advantage of course, is that if your gas oven bottom chips you can just replace it yourself relatively cheaply, rather than needing an entire new oven cavity/range. ft. InstaView Electric Slide-in Range with ProBake Convection and Air Fry. 2. But, found out it was just a layer of the oven cleaner. To clean a blue porcelain oven interior: Use a razor blade to lift baked-on foods from the oven cavity and window. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. I bake sourdough regularly and use it at 475 for that process. And with more precise, evenly distributed heat it can also reduce preheating times by up to 30 percent. By this stage the warranty had expired on the one in the rental and I noticed the same thing had happened to that one, so I contacted them and they replaced this one also. Many high-end brands are adding blue porcelain ovens to their ranges and its safe to assume theyve done their research. Maybe it would be worthwhile to report these companies to the FTC. The price we pay for this junk is criminal. The Electric and Induction Cooktop Razor Blade Scraper may be used, if desired. Soda W Pete's Triple Monsterburger 5.40 w/Cheese 6.45 Fish Sandwich (Sauce Only) 2.55 Double. I only use the upper oven 1-2 times per week. F&P and 2 different repair techs assured me it shouldn't hurt the oven or affect the use. I removed the sticker and the glue that was used to stick, and put a piece of plain aluminum paper to prevent food stains, so that way it will be easy to keep it clean. Lodge 7.5qt Cast Iron Enamel Dutch Oven Blue. The next generation of oven cleaning. https://chicago.cbslocal.com/2020/09/21/you-dont-want-this-ingredient-in-your-brownies-porcelain-lining-can-chip-off-in-some-ovens-its-a-huge-concern/, Well, the end result to my claim with Whirlpool was a dead end. Ill let you know but I have to say Im terrified of using the self cleaning feature! They are about 5 years old so I doubt anyone will really care! "Hey Google, turn off the range/oven." "Hey Google, what cycle is the range/oven?" 06 (GOOGLE HOME) CONNECT Connect your Oven and enable use with Google Home by following the steps below. Come back another day and apply some white paint over it. Wolf said they would share the cost of replacement. When I finally needed to use the self-cleaning option (that's what we all want, isn't it?? %PDF-1.7 % It does make some sense that the even higher heat of self-clean may provoke it sooner. According to Find a Fix website, high heat porcelain enamel repair liquid requires no mixing. Try that, pour some hot water in that area and see if you can scrub it out. This was only in the bottom oven. The problem isn't limited just to KitchenAid ovens. Then I did a self-clean on my replacement a few days ago. Ultra-Fast Boiling: When you choose a range with SuperBoil you'll get a powerful stove-top burner that brings liquids to a boil faster than you ever thought possible. 0000005034 00000 n 1:02. Both ovens are chipping and have only been cleaned once. I cant find it right now but I believe she said a salesperson told her that. This is because the blue color reflects light much better than darker colors, which makes everything inside visible. LG STUDIO 6.3 cu. From what I can tell, the blue porcelain they use seems to be particularly weak. Good luck with your new double oven. If letters or LEDs on the controls are no longer illuminating, it may be possible that an LED indicator has malfunctioned. It looks like a painted surface to me. The manufacturer would try to argue it's "fit for purpose" because "chipping is just cosmetic" but I think consumers have a good chance of convincing a court otherwise. After several escalating emails from me, They told me to take it up with mfgr. Be the first to own the latest and greatest LG OLED TVs. We couldn't believe that this could have happened. She was wiping it down earlier this month, and found more than just brownie batter on her paper towel. Designed with you in mind, LG products offer innovative solutions to make life good. I have to say the Viking people have been wonderful about it. I now have a claim into kitchenaid and they will have someone come look at it and "diagnose" it in January. Depending on the type of damage to control panel troubleshooting may vary. Whirlpool denies any problem with the oven finish. Smart wi-fi Enabled Dual Fuel Double Oven Range with ProBake Convection, 6.3 cu ft. Smart wi-fi Enabled ProBake Convection InstaView Electric Slide-In Range with Air Fry. 0000004667 00000 n Looking at youtube videos I'm still not certain. Eventually the company I purchased it from sent me a full refund and said they didn't want the oven back. Also - I dont think its only self cleaning that does this. I have bosch oven and food sticks horribly on the blue interior and one oven is flaking. During the day or when the lights are on, the control panel may seem dim. 562 58 Area is exposed 0000007739 00000 n At Spencer's TV & Appliance, we stock name-brand kitchen, laundry, outdoor and other appliances, so you can . If the discoloration cannot be removed by cleaning, the unit will require repair service. I think I used hot water and a pot scrubber sponge type of thing, and that layer came off. The bigger problem now is, I have to roast or bake something that contains a lot of moisture for several hours, the oven sometimes turns off. This is what has happened over time though. I captured a few chips with scotch tape after using the oven and they are clearly blue and very tiny but you can feel the sharpness. in the old range, and the M-series in the new range. The fan runs while the oven is on, potentially blowing these particles onto your food. Wipe the chipped area and the immediate surrounding area on the appliance to remove grime and residue, using a damp, soapy sponge. With wide viewing windows you can see more of the action without opening the door. There is a spot on the oven where you can see that the inner layer is missing. Allow the appliance . For appliance stores in Mesa AZ, there's only one place that has all the top brands, the best customer service, and the best prices around. Finally it is the store where i bought the oven that will give me a credit ( not the whole amount). Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. 0000010335 00000 n 0000039568 00000 n we cleaned up the blue flecks but we are not certain if the oven is safe to use and/or can be repaired. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. 0000039181 00000 n The tech that did the replacement had seen this before and suggested I never go over 400 degrees - the bottom of these ovens can't take it. LG. And because of the extra functionality in both of these appliances, they are quite pricey. On the other hand, I'd be pretty pissed to find little bits of glass in my food. How Do You Clean a Blue-Coated Oven? LG will give a refund on the one uear old appliance . 0000055613 00000 n They ended up replacing mine. This story tells you that the Kitchenaid manual warns this can happen with self cleaning. Put half of the extracted juice in another bowl. LG ranges and ovens boast innovative technology for restaurant-worthy performances every night of the week. After CBS 2 reached out, the company agreed to replace the oven. There's been a few class action lawsuits against Wolf, but I don't know if there's been any settlement on them. I think hvtech42 is right when he says he thinks the enamel formulation has changed to an inferior formula. I would be glad to deal eith an exposed element if I could get the baking performance (especially like I got with my Wolfs) without the porcelain issues! Model # NX60A8711QN. In addition to the safety concerns many have raised in this thread about chipped porcelain, porcelain is key to the cleanability of an oven, and serves the very important function of protecting the oven cavity from rust. gst85 : 1. It's porcelain, which essentially is glass. trailer <]/Prev 570651>> startxref 0 %%EOF 619 0 obj <>stream And lastly, there are no toxic materials in the formulation of our porcelain.Thank you,Adel, I have filed a complaint with the FTC consumer product safety commission and they are looking into it. Please share experience with appliance cabinet hinges! Cooking Appliances, Studio Products. I haven't seen the new models in person. The easy clean feature is designed to be a new cleaning alternative to self-clean that uses low heat, no chemicals and allows your oven to be cleaned in just minutes. LSES6338F. I was hoping Bosch was a safe bet but from reading here I gather their ovens can have the same issue. Any luck contacting the FTC? 3. . As far as cleaning, if you dont want to use self-clean, you can make a baking soda paste and let it soak on any spills or you can try steaming it by heating water or vinegar-water solution. 0000003792 00000 n 06-02-2021 When the lights are on, it is so pretty when looking through the very large oven windows. Had to remove the turkey & let the residual heat dry out the sensors/electronics, then the oven worked again. 4.30 Corporate O"ce (480) 962-7992 9/20 20 oz. She quickly wiped it down again Friday and found more blue flakes. Brilliant Blue Interior: Our ovens . 2021 Perfect Stove. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. 0000002167 00000 n In a bowl, extract the juice from the lemons. How to fix blue porcelain damage Cause: Something was placed on the oven floor Imperfection in the porcelain Answer: There is no touch-up paint or kit available for the Wolf cobalt blue porcelain interior. The degreaser has been designed for use on stainless steel, enamel, and glass-ceramic. Not sure if that's worth it. I contacted SMEG and they replaced the oven. GE says it is cosmetic and will do nothing. The unit will require repair service. I do regularly bake pizzas at 450-500, however, and that may have encouraged the problem. 6.9 cu. It's an oven/microwave combo: the microwave failed after two years. The display panels in the store may seem easier to see because of the lighting used in most retail stores. a few days ago I sent a certified RRR letter with details to CEO Culp. Dozens of people say the sleek lining inside some ovens can chip off, sending blue porcelain flakes onto or near their food.. Enamel started chipping in multiple spots prior to even using the oven. That conversation didn't end well. Press [Easy Clean] for the selected oven cavity and press [Start] . In KitchenAid's case, they even warn in their manual that the porcelain could crack during the self-cleaning cycle. Thanks, guys. It took a lot of work, but came out pristine. Allow the porcelain enamel repair liquid to dry about three hours before operating the oven. 0000017676 00000 n After this duration, you can easily remove the dirt residues in the oven using the sponge. Edit - we have never and will never use the self-cleaning feature. LG STUDIO 6.3 cu. Fries, 2 - 2 oz. I cant say how itll work for you. Not only did it chip before I even used the oven but the tech caused more damage to the oven and now they won't even take responsibility! However certain types of soils are harder to clean than others. 0000055226 00000 n When it happened to the F&P the company replaced the lining. Personalize your kitchen. And read our full article here. Customers have complained for years, so when it happened to a local grandmother, CBS 2 Morning Insider Tim McNicholas turned up the heat on one manufacturer. Go to your local news station, tag them on your social media, just keep fighting it. I find that irrelevant to any discussion with a manufacturer, or in advising people, because the appliance should maintain its integrity throughout the use of any and all features it has and we paid for. Features: Fingerprint-Resistant. Within two weeks of delivery of our GE Profile Oven the inside chipped/flaked off after using the cleaner mode. Manufacturers are increasingly producing ovens that are blue on the inside and theres a good reason for this. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). I can caution you to be very careful wiping out your oven that has broken porcelain! Scraping the soils with a plastic scraper before and during cleaning is also recommended. If damage has occurred, the only way to fix the interior is to have the oven cavity or damaged component replaced if applicable. ForeverPRO TUP-3796TG Titanium Touch Up Paint for LG Appliance 1372120 AH3632344 EA3632344 PS3632344 . Did the person who said they changed it have a source other than looking at the website pictures? 1. A blue interior will also allow you to clearly see your food when you peek through the oven window. If the lettering around the keys have worn or faded, this may be the result of cleaners used on the control panel. However, porcelain can scratch or chip easily, which exposes the metal to damage from rust. They aren't admitting they have an issue so far. 1.29 32 oz. I am on my second Samsung oven for this same thing. The Easy Clean feature works best when the soils are fully soaked and submerged in water before running the cycle and during hand cleaning. 0000002017 00000 n My Gaggenau oven has done it now for years. Wrote to company that sold it to me. ft. Smart wi-fi Enabled Induction Slide-in Range with ProBake Convection and EasyClean, 6.3 cu ft. Smart Wi-Fi Enabled ProBake Convection InstaView Gas Slide-in Range with Air Fry, 6.3 cu ft. Smart Wi-Fi Enabled Electric Range with EasyClean, 6.3 cu. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Lodge. Ovens that are blue on the inside are very attractive. Designed to make cooking at home simple -- and successful -- LG ranges and ovens feature precise temperature controls, the latest convection technology for more even cooking, plus brilliant blue interiors and wide viewing windows so can monitor your dishes without opening the oven door. Since the Wolf owner got a hand injury from one of these pieces, both owners justifiably fear unexpectedly swallowing them, too. I recommend Commercial Use Easy-off Oven Cleaner. They are still under warranty but consider the chipping a cosmetic issue. At night or when the lights are out, the control panel will seem brighter. My oven is 3 months old, when I received it I opened the oven door and it was a sticker glue at the bottom of the oven. I am not sure what they will do this time! because of difference in placement of the heating element) or whether we have incomplete data and gas ovens are affected, but we simply don't know about it. 0000011272 00000 n So my Jenn-Air electric double convection ovens are having the same issue with huge pieces of the black finish chipping off. Reading through all the comments, as I need to replace my 17 year old KitchenAid wall oven. Allow each layer of repair liquid to completely dry before applying another layer. If soils are not sufficiently soaked in water it can affect the cleaning performance. I know how frustrating that can be with a newborn at home. The interior does indeed look similar to the M series oven, including the removable bottom which is nice to see: https://certifiedapplianceparts.com/823356-823356. Easy clean uses low temperatures and water to loosen the soils in . An example of data being processed may be a unique identifier stored in a cookie. Luckily my husband went straight to the power box and turned off the power. Samsung is providing defective products at high prices and doesn't care. Come back another day and apply some white paint over it. 0000058245 00000 n I've talked to a few people that haven't had any problems, but none of them have used the self clean feature either. It's very inexpensive, you don't need a lawyer or anything. The Miele dual fuel range has a porcelain interior. If the display appears to have shifted back, this could have been broken by heat or by impact. I purchased a double electric Whirlpool oven in 2013. The repair tech who came to my house said that Bosch was the first to have a blue interior, and they have a patent on their process or 'recipe' that others haven't been able to emulate, and that Bosch are the only blue ovens he hasn't had to replace because of chipping/flaking. 0000024708 00000 n . 0000057209 00000 n Be persistent! Award-Winning Architecture Practice Founded in 2017 | Cambridge, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Related discussion about Wolf oven problem, Need Kitchen Update Advice but on a Tight Budget, Updating kitchen; need ideas for countertop, backsplash,etc. Add to Compare. Those are not very common, but they do exist in specialty devices. If the chip is deep, you will need to apply multiple layers to make the repair area level with the porcelain enamel surface of the self-cleaning oven wall. Contact us for all your product questions or concerns. But this all sure makes it hard to buy anything and know we wont also be buying into major headaches. Dimensions: 29.8" W x 24.5" D x 52" H. Cooking Process: Convection Oven. The water in the cavity evaporate and escapes through the oven vent. Continue with Recommended Cookies. If the control panel seems to be dim, this is normal. Porcelain enamel repair liquid comes in a bottle with a built-in brush applicator similar to a bottle of nail polish. We and our partners use cookies to Store and/or access information on a device. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). The consent submitted will only be used for data processing originating from this website. "I said touch up paint won't do it, because it's the whole oven; and they said, well, that's the best they can do," Bandes said. Do not use any type of abrasive cleaners, cloths, or sponges. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. gst85 : hi thereJACUSTOMER-lk1d51yl- : higst85 : you have a concern about the chipping of the inner layer on the paintJACUSTOMER-lk1d51yl- : don't know what that means. Finally, this got some action. I paid $899 + tax for my oven. Unlike a shiny interior that reflects rays to a dark pot, a blue interior helps retain more heat around the pan. She's referring to the porcelain chips flaking off the $3,000 KitchenAid oven she bought last year. 06-02-2021 They aren't happy at that point because the $2 they saved on cleaning their oven with a non-spec product cost them $200 for a new belt and $100 installation for the oven and about $2,000 in sales for the day. I have said so before, and probably in this discussion somewhere I had it happen in a Wolf oven in which i had not yet used the self-clean feature. ft. Smart Electric Double Oven Slide-in Range with InstaView, ProBake Convection, Air Fry, and Air Sous Vide, 6.3 cu. 1.69 44 oz. Many black stainless appliances come at an added cost. Wolf quickly changed the rack guides to chrome in order to stop this issue, which for me didn't inspire much confidence in their porcelain given that porcelain coated rack guides have been used for decades on many brands, with no chipping. Hold the cap which has an attached brush applicator and paint the crack or chip with the porcelain enamel repair liquid. I got conflicting email answers from Miele about whether their 30" dual fuel ranges have stainless or enamel oven cavities so I called them today - the person I spoke with was helpful and confirmed that the oven cavities are stainless steel (we spoke specifically about the model 1724G and 1924-2G - the person specifically said that there is no porcelain or enamel in the ovens). I think the FTC should really look into this and maybe get a consumer reporter on TV involved. I don't see your oven enamel removed, just a dull layer. Save *rDiscountedPrice*. . Within the first year, after cleaning the one at home I noticed the floor of the oven had areas that where bare metal. No help from the company I purchased it from. Clear All. This is a known problem across the board and unacceptable. 02/18/2023. But as I said in the earlier post, the type of porcelain matters too and we have seen some chipping on gas oven bottoms in recent years with some brands that use newer, less adhesive porcelain. It does require you to commit a bit of time preparing and showing up, but if you're out thousands of dollars on an oven that only lasted a couple years, which many in this thread did, it will be well worth your time. Do Not Sell or Share My Personal Information. Some even go as far as suggesting that thanks to the reflection and light wizardry, the food will look more delicious as the blue . 1. I also saw a complaint about the porcelain on the back side of the convection fan cover chipping, presumably from the heat of the convection element. (5) $2,599.00. Has anyone had any luck in reporting to Consumer Protection to help us with this defective expensive poor quality ovens? It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. I grew up in the day when products lasted, and companies stood behind their product. After getting repair ticket cancelled multiple times and no one could say why, they finally called me to say the chipped enamel is "just" cosmetic damage and they won't be coming back to try to fix it! So, I did an Internet search and found many references to customer complaints about this with several different manufacturers. Brand KitchenAid Age Less than 1 year I purchased my KitchenAid range late September 2011.