Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. You can request a refund from StubHub by email. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . am I just fucked out of $250? The independent blog of New York University. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? All Rights Reserved. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. I reached out to AXS and they said talk to StubHub. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. A Personal Loan can help you mitigate losses and get back on track. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. See here for a complete list of exchanges and delays. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. (Reuters) - The McGill rule has struck again. You can resell your ticket using either an app or a PC. Cookie Notice Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Dollar Scholar Asks: Does Postdating a Check Work? Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. StubHub Return Policy [Quick Information]. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Yes, StubHub is both reliable and offers a refund policy. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub has the final decision on whether or not you will receive a refund. Include the reason for the refund and any supporting documentation. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. All quotes delayed a minimum of 15 minutes. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Explain your scenario, and provide any applicable evidence. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. StubHub only delivers earnings to sellers after the show has taken place. Email sent from StubHub. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Opinions expressed are those of the author. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Under normal circumstances, these processes are manageable. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Is that true? NewsletterDollar ScholarStill learning the basics of personal finance? and would like to return it? The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Get useful tips, expert advice and cute animals in your inbox every week. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. This may include details from your tickets (so be sure to keep them), or information from the event venue. The credits are valid through the end of 2022. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. StubHub changed its refund policy about a month ago. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Colorado Attorney General Phil Weiser joined nine other . StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. We just sent you a welcome email. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. However, StubHub offers a refund. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. The refund will typically process within 5 to 8 business days. But the circuit court has tightened the definition of a public injunction. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Gilliam agreed in Mondays ruling. We also share information about your use of our site with our social media, advertising and analytics partners. Help us improve this article with your feedback. Furthermore, If you have any questions, please do not hesitate to contact us. StubHub Refund Policy - When The Event Is Postponed Or Canceled. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. StubHub is a ticket resale and exchange service. No big deal, I know they use 3rd parties sometimes. Before joining Reuters, she was a writer and editor at The American Lawyer. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. No. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Leonard of Los Angeles, CA Verified Reviewer. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Click your state to see if you qualify! StubHub wont refund me for tickets I never received? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Scan this QR code to download the app now. Postponed events may not be eligible for refunds. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Our Standards: The Thomson Reuters Trust Principles. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. BOSTON . or Did you buy an excessive amount of tickets? When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . Seller should not have contacted you that is against Stubhub policy. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Did you find it helpful? The corporate pushback has not escaped the attention of the 9th Circuit. If it is postponed/rescheduled, the tickets are still valid. Before purchasing tickets, carefully review your event and seat selection. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Call us during our business hours. 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It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If these are not available, you will likely get a full refund. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. Dorado, PR 00646, Metro Office Park Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Factbox: Why are Hollywood writers threatening to strike? You will receive an email with instructions on how to receive your refund. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Many events this past month were canceled. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. and our
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