I tried using bootable USB but i get an error message that 'there is a problem recovering your PC'. Select X to close Microsoft Surface Data Eraser. I tried surface data eraser but I get an error message that "no disk drive found". It is required for docs.microsoft.com GitHub issue linking. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. boot the Windows into normal mode and use [LOG[## Possible Cause: Missing Storage Driver. Hello @jaxne we apologize for the inconvenience this has caused you. Will I be notified when my Surface has been through the wiping process? Getting frustrated with this Surface unit. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. I thought I edited my post to state that but it looks like it didn't go through. More info about Internet Explorer and Microsoft Edge, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Shut down your Surface and wait about 10 seconds to be sure it is off. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media Download Microsoft Surface Data Eraser - MajorGeeks Filed Under: Windows 10 Tagged: Bootable USB, Surface. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. And before we tell you how to create a bootable USB of Microsoft Surface Eraser tool, please keep in mind that the tool doesnt work third-party devices. tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. downloading link for few 64bit surface devices To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. If it's not working on 3 different computers, 3 different USB drives something isn't working right or was tested before releasing this latest version. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. No need to physically destroy the storage unless you have some high compliance requirement that demands it. Confirm USB drive of at least 4 GB is connected. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. Figure 2. Surface pro 4 can't find it's own hard drive - Microsoft Community After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. Doesn't show anything besides settings toggles. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. Internal storage is listed along with the others, Windows Boot Manager, PXE Network, and USB Storage. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. no warranty coverage and I'm a student so I'm really trying to salvage the situation. Confirm USB drive of at least 4 GB is connected. Just don't want to waste hours trying to format this Surface Go tablet to send it in for repair. I severely leaning towards bad drive, unless anyone else has any ideas. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. list disk That said, the Surface Eraser bootable USB can be prepared on any Windows running PC. and rerty it. This utility only requires you to boot from a USB, and it will need to have at least 4 GB of available storage. I did not do disk partition so everything is in one drive. Reimage devices containing sensitive data. d. Release the Volume Down button. Choose the account you want to sign in with. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. chkdsk C: /f /r /b /x /v There are plenty of applications around to securely erase data from Windows PCs. Select Yes to continue erasing data on the Surface device. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Select Success. Microsoft Surface Data Eraser I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. It doesn't work on Surface Duo. Repurpose a Surface device for a new user. I had him immediately turn off the computer and get it to me. Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. 2300 - The surface is able to boot into the ISO to clean install windows, but there are no drives found where you would normally select which drive to install the OS on. Someone suggested copying contents of UsbImage.zip to USB after making it bootable doesnt work either: I just get a command prompt after UEFI boot on X: drive, which doesnt accept keyboard inputs. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. Once the bootable USB is ready, you will see the Success message. Figure 2. @jans-at Today just now i successfully created a bootable iso file for 64bit. Select X to close Microsoft Surface Data Eraser. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. :::image type="content" source="images/microsoft-surface-data-eraser/fig2-continue.png" alt-text="Figure 2. For easy usage i will create bootable Microsoft Drive data eraser tool.iso file and then i will upload online and then i will paste the link here. I've tried installing this Microsoft Drive Eraser tool on two different computers. 1. Turn off your Surface device. Booting the Microsoft Surface Data Eraser USB stick. Have you @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. To boot your device from the USB stick follow these steps: a. Complete the Microsoft Surface Data Eraser USB creation process. "There was a problem recovering your PC" when recover from a drive A service center technician inspects your Surface and attempts to remove data using the appropriate tools. ]LOG]!>. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: Microsoft Surface Data Eraser (Surface) - Surface When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. Data that is stored on the Surface device's internal storage is erased at the Microsoft Service Center when the Surface device is repaired. b. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. first, create a new folder in C:\ partition d. Release the Volume Down button. reason not to focus solely on death and destruction today. boot the Windows into safe mode and then try to bootable usb media. Do these have to be USB 3.0 thumb drives? use only 4GB drive . Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Create a Surface Data Eraser drive, and then start the device from that drive. Figure 2. SSDs aren't available for purchase at this time. The text was updated successfully, but these errors were encountered: @jaxne . If you need to back up your data before service, you can connect with one of our Surface advocates to learn about other options for backing up your data. While one can always use third-party tools to securely erase data before handing over a PC to service or selling off, there is an official tool to securely wipe data from Microsoft Surface devices. Booting the Microsoft Surface Data Eraser USB stick. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Step 4: When you see the license screen, click Accept to continue. Thanks for being part of the Microsoft Docs community! How to create a Microsoft Surface Data Eraser USB stick, How to use a Microsoft Surface Data Eraser USB stick, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Booting the Microsoft Surface Data Eraser USB stick. [LOG[## Disk(0) was not found. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Privacy Policy. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Simply click the Start button. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. When the Congratulations screen is displayed, you can eject and remove the thumb drive. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. V nzor. ago NOTE: The download page lists other tools for the Surface device as well. But you want to create iso file correct . @jaxne . MS Surface Go has been sent in. Can I remove it, or can I have Microsoft remove it and send it to me to ensure I always maintain ownership of the data? b. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration. Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser You must accept the license terms to continue. Turn off your Surface device. [!TIP] Create a Surface Data Eraser drive, and then start the device from that drive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unable to power down Precision using power button? If you can turn on your Surface, Microsoft recommends that you back up the data valuable to you before sending your Surface device to a Microsoft Service Center. @RAJU2529 thank you sir let me try it out. Storage spaces drives are virtual, so they are listed after physical drives. Please guide me, Scan this QR code to download the app now. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Also, this site is intended to help improve the quality of the technical documentation of Microsoft Docs through user contributions and feedback. Odeslat a . also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. The Microsoft or Surface logo appears on your screen. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Does Microsoft have an option to physically destroy the hard drive/storage media to ensure it cant be reused? Read the software license terms, and then close the Notepad file. Two hours before I created the bootable iso file. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). In some models, the solid-state drive (SSD) is only removable by skilled professional technicians following Microsoft instructions. Diskpart isnt able to create a new drive that I'm aware of, only partitions and volumes. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. [LOG[################################################]LOG]!>
Press and hold the Volume Down button. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. This issue occurs because some Surface Devices with 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool, Download PC Repair tool to quickly find and fix Windows errors automatically. ]LOG]!>
Thank you in advance. I'll read up on " Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. A tag already exists with the provided branch name. Storage spaces drives are virtual, so they are listed after physical drives. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Explore subscription benefits, browse training courses, learn how to secure your device, and more. DISK0 not found when you deploy Windows on a Surface device that has @jaxne we will close this issue. Select Complete to finish the USB creation process, as shown in Figure 5. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Step 2: Next, you need to prepare the Surface device to boot from USB. @jans-at Today just now i successfully created a bootable iso file for 64bit. @DanRev0519 . This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Please refer to the Surface warranty terms and conditions for details on how your device will be serviced or replaced. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. By clicking Sign up for GitHub, you agree to our terms of service and The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. I thought for sure one of these was but it doesn't say anything on it. Do the USB drives have to be preformatted in a special format? Cookie Notice Turn off your Surface device. https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link Figure 1. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Surface Data Eraser - Unknown disk drive manufacturer If it doesn't see the drive then it won't show in the boot order. Tap and hold or right-click on the USB drive and choose Format. The Surface Data Eraser can be used on Surfaces running Windows 10, Windows 8/8.1, and Windows 7. When the Congratulations screen is displayed, you can eject and remove the thumb drive. no warranty coverage and I'm a student so I'm really trying to salvage the situation. Figure 5. You are unable to use the GUI to create a new partition or drive. Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. If I need to send my Surface in for service, what should I do to ensure the privacy of my data before sending in my Surface device? d. Release the Volume Down button. Please remove and reconnect the USB drive and then Yes or No to retry: (Yes|No): I've tried two different USB drives. Press and hold the Volume Down button. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Press and hold the Volume Down button. c. Press and release the Power button. These models include: Internal components can'tbe serviced individually. When you boot from the usb the windows 10 64 bit installation will start and ask you whether you need pro or home to which you should respond PRO. ]LOG]!>
When you see the confirmation screen, confirm the same by pressing the Y key. oc One of my customers reported that someone took over his computer, was moving the mouse, closing windows, etc. See Recovery options in Windows 10 for more information. My Surface wont turn on. Complete the Microsoft Surface Data Eraser USB creation process. downloading link for few ARM64bit surface pro devices Microsoft Surface Data Eraser enables you to wipe stored data from your Surface device directly from a USB stick. restart the windows to check disk automatically , once completed restart the windows . Well occasionally send you account related emails. Select Continue. tomorrow morning I will upload to Google drive. @jans-at I can pick up one that says it's 3.0 for sure and try that too. Any section you choose will open to show you more info. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. The bootable USB will be ready in less than 5 minutes on most modern PCs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. @jans-at Confirm USB drive of at least 4 GB is connected. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. c. Press and release the Power button. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. You must accept the license terms to continue. and our Data eraser tool fails on either 5% or 10%; tried on both USB 2.0 & 3.0 ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. exit, for windows 64bit os, open the folder "C:\Program Files\Microsoft Surface Data Eraser\Resources" Accept or decline the software license terms by typing Accept or Decline. To get a storage driver, click load driver.". Press and hold the Volume Down button. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Figure 6. The following Surface devices that have1TB drive configuration and use a single solid-state drive (SSD) are not impacted by this issue. c. Press and release the Power button. You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . and downloaded the shared link name of the file is MSDE_bootable_v3.48.139.0, Onedrive link Continue to hold the volume-up button. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. active Read the software license terms, and then close the Notepad file. format fs=fat32 This version lists it as v3.7.137.0 -- The change log on the info page https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser only goes to 3.2.78.0 what happened in between those versions? Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. The download size is about 360 MB. To boot your device from the USB stick follow these steps: a. The utilit. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. Figure 6. 3. At last, tool was created bootable pen drive without single errors. create partition primary Thanks in advance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. Step 3: Turn on the Surface device and boot from the bootable USB connected to it. Surface Pro 4 no recognized drives - Dell Hardware One of the more interesting events of April 28th
Reddit and its partners use cookies and similar technologies to provide you with a better experience. using windows 10 adk and winpe adds on files. Read the software license terms, and then close the Notepad file. Partition to be erased is displayed in Microsoft Surface Data Eraser. Select Success. Begin the Microsoft Surface Data Eraser tool"::: Cookie Notice FAQ: Protecting your data if you send your Surface in for service The BMR image can be downloaded and installed, or a custom image can be deployed. d. Release the Volume Down button. d. Thanks for the assist. Choose the account you want to sign in with. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Select Continue. @DanRev0519 . @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. It will be reasonably up to date with drivers and such so the install will be easier and much faster. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. Microsoft Surface Data Eraser - Github https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, @DanRev0519 . The UEFI BIOS will also show the boot order. I do appreciate @RAJU2529 giving me some additional things to try, but after today, I've reached my limit in trying to get this to work. We have gone through our first lifecycle of Surfaces in our environment and removing he drives before disposal is not that simple of a proposition. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) Begin the Microsoft Surface Data Eraser tool. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. [LOG[################################################]LOG]!>
download below file and then extract the file Most likely the SSD is fine. After downloading, run the setup file and then follow on-screen directions to complete the installation. Turn off your Surface device. to your account. To continue this discussion, please ask a new question.
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