In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. You can also write to your local DCJ office. MyHousing on the App Store If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. It contains annual reports, strategic plans, guides, policy documents, and open access LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. We will let the community know when a re-opening date is confirmed. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). We are changing the way social housing is delivered and how we respond to homelessness in NSW. the maintenance line. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Back to Maintenance Close Menu. You first need to appeal to FACS. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Once you enter your postcode, you will be put through to the local maintenance provider in your area. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Show me on a map . Family day care; . Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. be reimbursed, up to $1,000 by the landlord. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 36 Alison Rd. For any major alterations, tenants must first get written permission from DCJ. Suburb: WYONG. Resident satisfaction survey period July-Nov 2021. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. Social housing-related complaint. If there is, we may suggest changes to policies or procedures. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. You can find contact details on our . contact information for other useful organisations. Your rating will help us improve the website. read more about organization. You can also call FACS or go to your local office for assistance. Housing NSW office now has a. telephone with a direct link to the. eRepair | Family & Community Services (3) The agency, however, did not commence effective operation until 1945. Postcode: 2259. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. NSW continues to invest more than any other state or territory. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. For more information regarding alterations, go to theAlterations to a Home Policy. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Social housing - Department of Planning and Environment This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Enter a postcode, suburb, town, or address to find a local housing office near you. update contact details, including emergency contacts. Each eRepair request will be reviewed by DCJ staff before processing. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. Maintenance Show Maintenance Submenu. Requests can also be lodged through the NSW Government's eRepair portal. Alternatively, you can contact your local DCJ Housing office launch. PO Box 20217. Repairs, modifications and maintenance to a property See Advocacy and Legal Services below. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. In NSW we have Australias largest social housing portfolio of 125,000 properties. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. You can report fraud, misconduct or corruption through our feedback tab. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. not telling you the outcome of your complaint. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. Contractors - Bridge Housing We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. Please don't include personal or financial information here. You may be trying to access this site from a secured browser on the server. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. We're available 24 . (02) 4352 4400. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. All repair requests are sent to the Housing Contact Centre for review and processing. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. Please call us to discuss whether we can help resolve your complaint. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. arrange for the work to be completed, and. If you have any questions, please contact us at: Phone: 1800 738 718. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). We will use your rating to help improve the site. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. We assess each complaint we receive and decide whether to take action on a case by case basis. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. How to lodge a maintenance request - NSW Land and Housing Corporation a preset menu that will direct your enquiry to the service you need including. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Requests can also be lodged through the NSW Government'seRepair portal. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. Bridge Housing's head contractor responsible for delivering . writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. This means you can report a repair at any time that is convenient to you. The timeframes for this non-urgent work can be up to 12 months for completion. NSW Government NSW Government has a repository for NSW Government publications. In NSW we have Australia's largest social housing portfolio of 125,000 properties. Collaboration to curb homelessness in Port Stephens The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? A smartphone app that helps young people who have been in care on their journey to independence. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. housing pathways; delivers private rental products; . You can access your housing information on the go using the MyHousing app on a smart phone. Go to www. Queanbeyan FACS Housing | Service NSW Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. fire safety upgrades to keep our tenants safe. As part of this we have changed how we manage repairs and maintenance to your property. - Update contact details including emergency . For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. "Following a community and housing sector workshop in 2021 in response to growing concerns around . Centre is the single point of. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. . Call 1300 652 488 to arrange a translator to speak in the language you need. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Working to improve the service and experience for our tenants. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Newcastle DCJ Housing | Service NSW You can submit an appeal using the online appeal form located on the HAC website. All reports are treated seriously and managed in the strictest confidence. Related agencies. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms.
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